Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website and services provided by COR Solutions Services Ltd (“we”, “our”, or “us”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

2. Company Information

3. Services

COR Solutions provides the following services:

• Home I.T. support and computer repair
• Business I.T. support and managed services
• Web design and development
• Data recovery services
• A.I. solutions and automation
• I.T. consultancy and advice

Specific terms for individual services may be provided in separate service agreements.

4. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not:

• Infringe the rights of any third party
• Restrict or inhibit anyone else's use of the website
• Attempt to gain unauthorised access to our systems
• Transmit any harmful code, viruses, or malware
• Engage in any activity that could damage our reputation

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of COR Solutions Services Ltd or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

6. Service Delivery

We endeavour to provide our services with reasonable skill and care. For I.T. support services:

• Remote support sessions are typically scheduled within 24-48 hours
• On-site visits are arranged at mutually convenient times
• Emergency support may be available subject to availability
• We operate Monday to Friday, 9am to 5pm (excluding bank holidays)

7. Payment Terms

Payment terms vary depending on the service:

• Ad-hoc support: Payment due upon completion of service
• Managed services: Monthly invoices payable within 14 days
• Web development: As per individual project agreement
• All prices are quoted in GBP and exclusive of VAT unless stated otherwise

8. Limitation of Liability

While we take every care in providing our services:

• We are not liable for any data loss unless caused by our negligence
• Our liability is limited to the value of services provided
• We are not responsible for third-party software or hardware failures
• We recommend clients maintain appropriate backups of their data

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Confidentiality

We treat all client information as confidential. We will not disclose your business or personal information to third parties without your consent, except where required by law or necessary to provide our services.

10. Cancellation

For scheduled appointments:

• Please provide at least 24 hours notice for cancellations
• Late cancellations may incur a charge
• Managed service contracts require 30 days written notice

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites. You access such websites at your own risk.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.